Small Engine Specialty
2282 Washington Rd,
Sunnyland, IL, US  61571-1900
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Category: Retail Nurseries, Lawn And Garden Supply Stores / Lawn Mowers
SIC Code: 526109
Map Currently Unavailable
Submitted: 2013-06-15 02:54:56
took mower in for repair and told them what I wanted done. Was told it would be 7-10 days, I was surprised because I saw their tech wondering around doing nothing and certainly not in the shop. Finally came to help unload mower and seemed confused as to what I wanted. There was no apparent work being done anywhere. 10 days later, after not hearing anything from the shop I called. My call was at 11:00 am on a ZSaturday, their advertisement says they are open until Noon. They were closed. I will have to wait until the 12th day Monday to contact them. I am going down to the shop and pick up my mower and take it somewhere else that I can get some responsible service.
Submitted: 2010-05-26 08:38:00
My mower used to work but needed the carb cleaned.I took it in, figured it'd only be a day or two, but they said two weeks. I asked if that was for the estimate or work done and they acted surprised I even wanted an estimate. It took 3.5 weeks to get an extimate. I was told $130 because there was water in the fuel and the carb needed cleaning. I told them no, went to pick it up and when I got it, It was covered in mud, everything was wet, the fuel line was disconnected, clamp was missing, as well as the carb and air filter were still disassembled. I asked them why it was not put back together and the response was that it was common practice to not put it back together on an estimate (even though I had been charged $32.50 for the experience) and that all shops did it. I essentially paid them to store my mower outdoors in the rain (hence the water in the fuel) and make the problem worse. It won't even start now.